Here is a cohesive utility contact list for Baltimore City, Maryland, including electric, gas, water, trash/recycling, internet, and important city service contacts.
Baltimore City Utilities & Services Directory
Electric & Gas Service
Baltimore Gas and Electric Company
Baltimore Gas and Electric Company Web Address: 110 W Fayette St, Baltimore, MD 21201 Phone: +18006850123
Primary provider for electric and natural gas service in Baltimore City.
- Customer Service: (800) 685-0123
- Electric Outages/Downed Wires: (877) 778-2222
- Gas Emergencies/Odors: (877) 778-7798
- Website: BGE Customer Service
- Address: 110 W Fayette St, Baltimore, MD 21201
- Hours: Monday–Friday, 7 AM–7 PM
(Public Service Commission of Maryland)
Chesapeake Utilities
Chesapeake Utilities Web Address: 6 St Paul St, Baltimore, MD 21202 Phone: +18004272883
Alternative natural gas utility operating in some Maryland regions.
- Customer Service: (800) 427-2883
- Website:
- Address: 6 St Paul St, Baltimore, MD 21202
(Public Service Commission of Maryland)
Water & Sewer Service
Baltimore City Department of Public Works
Baltimore City Department of Public Works Address: 200 Holliday St UNIT 600, Baltimore, MD 21202 Phone: +14103965398
Handles water, sewer, stormwater, and billing services for Baltimore City.
Water Billing / Customer Service
- Phone: (410) 396-5398
- Additional Assistance: (410) 396-5533
- Water Emergency Line: (443) 263-2220
- General City Services / 311: Dial 311 within Baltimore City
- Website: Baltimore DPW Water Services
- Online Payments: Pay Water Bill Online
Water Assistance Program
- Water4All Assistance Line: (410) 396-5555
- Email: Water4All@baltimorecity.gov
Trash, Recycling & Bulk Pickup
Baltimore City 311 Services
Handles:
- Trash collection
- Recycling pickup
- Bulk trash requests
- Missed pickups
- Illegal dumping reports
- Dial: 311 (inside Baltimore City)
- Outside City: (443) 263-2220
- Website: Baltimore 311 Services
Internet, Cable & Phone Providers
Comcast Xfinity
- Customer Service: (800) 934-6489
- Website: https://www.xfinity.com
Verizon
- Customer Service: (800) 837-4966
- Website: https://www.verizon.com
T-Mobile
- Customer Service: (800) 937-8997
- Website: https://www.t-mobile.com
AT&T
- Customer Service: (800) 288-2020
- Website: https://www.att.com
(Public Service Commission of Maryland)
Important Baltimore City Service Numbers
| Service | Phone Number |
|---|---|
| Baltimore City 311 | 311 |
| Outside Baltimore City | (443) 263-2220 |
| Emergency | 911 |
| BGE Customer Service | (800) 685-0123 |
| BGE Gas Emergency | (877) 778-7798 |
| Water Billing | (410) 396-5398 |
| Water Emergency | (443) 263-2220 |
Helpful Setup Tip for New Residents
When setting up utilities in Baltimore City, most homeowners and renters typically need to:
- Open BGE electric/gas service
- Confirm water billing responsibility with landlord/title company
- Set up internet/cable service
- Register for Baltimore City trash/recycling schedules
